Do claims companies get good results at the Ombudsman? · Debt Camel


An article in Money Marketing used to be revealed in March 2021 with the headline “CMCs fail on 73% of FOS complaints”.

It stated statistics from the Financial Ombudsman (FOS) overlaying the length April 2018 to February 2021 confirmed:

Only 27 consistent with cent of claims introduced through ‘ambulance chasers’ went the approach of the claimant… 

the ones in the hunt for repayment for misselling would have a greater probability in the event that they went it on my own, as they win some 36 consistent with cent of circumstances when introduced at once to the FOS.

Those numbers weren’t fallacious – they got here from a freedom of Information request to FOS.

But they simply inform a part of the tale and the headline in consequence is deceptive.

Smiley face, unhappy face - do claims companies get good results at the Financial Ombudsman?

Uphold numbers for affordability proceedings

I requested FOS for the fresh uphold figures for proceedings through product, damaged down into claims introduced via a Claims Management Company (CMC) and the ones introduced at once through the buyer.

Here are the FOS numbers from 1 March 2020 to at least one March 2021:

FOS uphold charges
by the use of CMC direct
payday loans 69% 62%
installment loans 81% 77%
guarantor loans 84% 82%
doorstep loans 82% 83%
All FOS circumstances 27% 35%

Why are those numbers so other?

The ultimate line in the desk above is just about the similar as the numbers in the article. But the variations between merchandise are dramatic!

PPI uphold charges were declining considerably over the ultimate couple of years. The FOS product statistics for Oct-Dec 2020 display:

  • the PPI uphold charge had fallen to simply 9%. One of the causes the FCA determined to position a point in time on PPI claims is that a lot of them are about mis-selling that passed off see you later in the past there may be very little proof last about the sale;
  • the non-PPI uphold charge used to be 39%.

Claims companies account for an excessively massive share of the PPI circumstances dropped at FOS. So the low PPI uphold charge has been decreasing the total CMC uphold charge quicker than it brings down the uphold charge for customers going at once to FOS.

This doesn’t imply that CMCs are doing a worse process than a buyer may do on their very own – it simply signifies that CMCs were focusing on the tougher to win PPI circumstances.

No reason why to make use of a CMC

Most of the affordability grievance numbers in the desk above are a lot the similar for CMCs and non-CMCs.

There used to be just a vital distinction for payday loans, the CMC uphold charge used to be 69%, in opposition to 62% for purchasers making use of themselves.

I once in a while see other people taking a payday mortgage case to FOS when they’ve best had one or two small loans. These are impossible to be gained, which I indicate. But once in a while other people nonetheless need to check out, which is their proper, arguing that their state of affairs used to be so dangerous no mortgage must were given.

So I believe what is going on this is that CMCs are higher at rejecting a few of these circumstances with little or no probability of being gained, which makes their uphold charge glance higher.

My conclusions from the detailed FOS numbers are:

  1. it’s the main points of your case that resolve whether or not you might be more likely to win it at FOS;
  2. it doesn’t make any distinction in your probability of good fortune if you are making your FOS declare by yourself or via a CMC.

Do CMCs have an invaluable position?

So what’s the level of CMCs, in the event that they don’t reinforce your probability of successful your FOS case they usually take a bit of any refund or repayment you get?

To individuals who don’t know the place to start with those proceedings, the CMCs are offering a provider.

They additionally pay for promoting that publicises when a grievance may also be made. Of path to the banks getting PPI claims and to spotty credit lenders getting affordability proceedings, this seems like “ambulance chasing”, as the Money Marketing article referred to as them. But in the event you don’t know you’ll bitch about one thing, it’s helpful to be informed!

How to do it your self and not using a CMC

All the knowledge you want to make an affordability grievance is in this web page. There are separate pages for the several types of debt with template letters for every:

If your grievance is ready insurance coverage or any other shopper factor, then your native Citizens Advice might be able to can help you.



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